Module 5, Lesson 3
Catching Errors Before They Cost You Money
No matter how good your training or checklists, errors will occur.
Mistakes compound. Small issues become big problems. QC breaks the chain.
The person doing the work checks their own work as they go, enabled by checklists and standards.
Review photos against checklist before leaving site. Review estimate against standards before submitting.
Another person reviews before work advances. Fresh eyes catch what the original person missed.
Periodic review of completed work. Catches patterns individual reviews miss. Identifies system weaknesses.
What got denied? What required supplements? What took longer than expected?
When you see a pattern in outcomes, trace it back to the process. Outcome analysis closes the feedback loop.
Review photos before leaving site.
Fresh eyes before submission.
Verify attachments, check recipient.
Weekly aging report review.
5 minutes reviewing catches errors that take 2 hours to fix later.
Identify where in your billing process errors are most likely.
Lesson 5.4: Metrics and KPIs
Quality Control
See you in the next lesson!